Troubleshooting
What to check when reports download instead of printing, or printing stops after a credentials change.
Reports download instead of printing. Check that the Print via Direct Print Client checkbox is ticked.
Printing stopped after a credentials change. A new API key has to reach Odoo before print jobs resume, but do not enter it from Direct Print → Configuration → Settings yourself: changing the key there deletes the printers and print rules the module keeps in Odoo and clears the settings that point at them. Email support@ventor.tech and we will change it for you with your settings intact. A new desktop client password only matters when the client next signs in.
Anything else, see the FAQ or email support@ventor.tech.