Contact Us
A question about installing Direct Print, a printer that will not print, or your subscription — there are two ways to reach our support team.
Open a support ticket
RecommendedA ticket lets you describe the problem in full and attach screenshots or logs, so we have what we need from the start rather than having to ask for it. That is what gets you an answer fastest. The form opens with Direct Print already selected.
Email us
Fine for a short question. If we need more detail, we will ask for it in our reply, which takes an extra round.
What helps us answer quickly
- The email address you sign in to this portal with.
- Your Odoo version and edition, and where it runs — Odoo.sh, Odoo Online or your own server.
- What you did, what you expected, and what happened instead — screenshots help.
- For a printing problem: the printer, and the computer it is connected to.
Many questions are already answered in the documentation and the FAQ.